Where are my purchases?
Once purchased, all of your downloads and courses (recipes, freebies, tutorials, and access to master classes) can be found in your My Account page. You’ll see your purchases organized into two tabs: “Downloads” where you can download PDFs; and “My Courses” where you can access any purchased tutorial or recipe. You’ll also find links on your order summary and in order emails.
I ordered a recipe but it’s not in “My Downloads”.
That’s because you purchased a recipe from Soapy Friends where some recipes are more than just a PDF download. You’ll find these treats in the “My Courses” tab on your account profile page. The recipe contents will be provided as a course with the ingredients, full instructions, and any supporting video or images that you might need to enjoy the recipe.
How soon can I access my content once I purchase? How long will I have access?
Once your payment is processed and your order is completed, you’ll have immediate access! It should take only a few seconds.
Unless otherwise stated, you’ll have lifetime access to any content you purchased! That means, as long as we’re around and hanging out with soapy friends like you, your content will be available. Soapy Friends is also hosted on a service with a 99% uptime guarantee. That means the site “hopefully” will never go down (but life happens, as we all know) and you’ll have speedy access to your content. Also note that we can’t be responsible if the internet breaks. It usually doesn’t, but we all know things like that can happen. And if the internet does break, that would be a good time for you to take a break and enjoy nature first hand while things get rebooted 😀
What’s the refund policy?
We do not offer refunds since we focus on offering digital products which you have access to immediately after purchase. If you’re questioning whether or not you should purchase, just send an email and we’ll chat about it, one soapy friend to another.
Where can I get more help on a course I purchased?
We have a few options for you: You can always send an email, or if it’s a super complicated and customized question, you can purchase a Soapy Solo consult with Kandra. She’ll let you know if that’s needed and send details about purchasing a Soapy Solo once you send an email. And, you can also consider reaching out to soapy friends across the globe in Kandra’s Facebook Group where tens of thousands of soapy friends are available to help!
Who’s Anne George and what are Anne George Colorants?
Anne George is a lover of fabrics, and now soaps too! And, she’s one of Kandra’s soapy friends (they became friends after Kandra found and quickly fell in love with her high quality botanicals 🥰). She is the color artist behind AnneGeorges.com and supports Soapy Friends by supplying treats for you! Expect to see Anne (yes see her for real!) in our live master classes, and to be thrilled by some of the goodies she’ll be sending along your way when you attend the classes. You can read more about Anne and her journey as a small business owner (did you know she started on Etsy?) and of course purchase her amazing natural botanical colorants on her website.