Soapy Friends FAQs
Need help accessing your account or finding your content?
View the Account & Membership Walkthrough for step-by-step instructions and screenshots, or jump to an FAQ section below.
Account Access & Purchases
How do I access a course or downloadable resource I purchased?
Log in to your Soapy Friends account.
If you purchased an individual course or downloadable resource, scroll down to the My Courses section of your account dashboard. Your available courses and resources will appear there. Click Access Course to open the lessons, videos, downloads, and related resources.
If you are a Soapy Friends member, you can access your membership content from the Member Library Access section near the top of your account dashboard.
Some lessons include additional downloads or information near the bottom of the page, so be sure to scroll all the way down.
You can also click Mark Complete as you work through your lessons. This helps you keep track of where you left off and makes it easier to pick back up later.
Need a little more help finding your way around? Visit the Account Access and Membership Management Walkthrough.
I joined or purchased something, but I cannot find my content. What should I do?
First, make sure you are logged in using the same email address you used when you joined or completed your purchase. Your courses, downloads, and membership access are all connected to that account.
If you are a Soapy Friends member, look for the Member Library Access section near the top of your account dashboard to access your membership content, including member courses, upcoming classes, and other member-exclusive resources.
If you purchased an individual course or downloadable resource, scroll down to the My Courses section of your account dashboard. Your available content will appear there.
You can also check Orders in your account to confirm that your transaction was completed successfully.
If your content is still missing, contact me and include the email address you used at checkout and the name of the course, download, or membership you purchased. I’ll help you track it down!
How soon can I access my content once I purchase?
Once your payment has been processed and your order is complete, you should receive access right away. This normally takes only a few seconds.
You may receive a direct link on the order-confirmation page or in your confirmation email. You can also log in to your Soapy Friends account at any time.
If you purchased an individual course or downloadable resource, scroll down to the My Courses section of your account dashboard to access it.
If you are a Soapy Friends member, use the Member Library Access section near the top of your account dashboard to access your membership content.
How long will I have access to my content?
Courses and resources purchased with lifetime access remain available through your Soapy Friends account without an active membership.
Content included with a membership remains available according to your membership level and for the duration of your active membership.
Basic and Plus members receive access to the current quarter’s member content. Best Friends’ Club members also receive access to the archive of past members-exclusive courses and resources.
See What is the difference between lifetime access and membership access? below for more information.
Can I access my courses without an internet connection?
Soapy Friends courses are interactive online courses and require an internet connection to access the course lessons and videos.
You may use your browser’s print feature to print individual lesson pages for offline reference. Any downloadable PDFs included with a lesson may also be saved to your device and viewed offline.
Can I print my courses?
You cannot print the course videos (because, well, they are video 😉), but you can print individual lesson pages using your browser’s print feature.
Soapy Friends lesson pages are designed to be printer-friendly, so you can create your own reference binder if you would like. Any downloadable PDFs included with a course may also be saved and printed.
To print a lesson, use your browser’s print option, usually found under File > Print.
What is the refund policy?
Because Soapy Friends courses and resources are digital products that become available immediately after purchase, refunds are not offered.
If you have questions about whether a course or resource is right for you, please contact me before purchasing. I am happy to help you decide which option best fits what you would like to learn.
Courses & Class Help
What if I don’t speak English? Can the soap tutorials be translated into another language?
All Soapy Friends content is written and produced in English, but Google Translate is available on the website.
The translation toolbar is located near the bottom of each page and allows you to translate the written website and course content into another language. Videos include English closed captions.
Please note that I do not personally proofread the translated versions because I do not speak all of the available languages. Soapy Friends cannot be responsible for translation errors or mistranslations.
Can I watch a replay if I missed a live class?
Replay availability depends on the type of class and your access level.
Best Friends’ Club members receive access to replays of member live classes and Best Friends’ Club events for the duration of their membership.
When a live class is included with a course you purchased with lifetime access, the replay will be added to that course and will remain available with your course materials.
Some public live sessions may also be available for replay through the Soapy Friends website or YouTube.
What is an Extension Class?
Extension Classes are updates to previously released Soapy Friends courses and Master Class LIVE courses.
An Extension Class may explore additional soap colors using the featured botanicals, more advanced techniques, new experiments, or subjects requested by course participants that were not covered in the original class.
Extension Classes are included with the purchase of the original course. If you already purchased the course, you will receive access to its Extension Classes without purchasing them separately.
If you have not yet purchased the original course but would like to participate in an Extension Class, purchase the complete course. You will receive immediate access to the existing course materials so you can catch up before joining the Extension Class.
Where can I get more help with a soapmaking course I purchased?
I have several options available:
~You can contact me by email or use the discussion form at the bottom of a course lesson.
~If your question is especially detailed or specific to your recipe or process, I may recommend scheduling a Soapy Solo, which is a one-on-one Zoom consultation with me.
~You can also ask for input from other soapmakers in the Soapy Friends Facebook group.
Who is Anne George, and what are AnneGeorges Colorants?
Anne George is the color artist behind AnneGeorges.com—and one of my soapy friends! I discovered her shop while searching for high-quality natural colorants, quickly fell in love with her botanicals, and have been happily using and recommending them ever since.
You will see Anne’s botanicals featured in many Soapy Friends classes and experiments, and she occasionally helps make our events extra special with treats for class participants.
Just to keep everything clear, AnneGeorges Colorants and Soapy Friends are two separate small businesses. I do not sell Anne’s botanicals, and Anne does not sell my classes. All botanical orders are placed directly with AnneGeorges Colorants, so questions about product quality, availability, shipping, returns, or customer service will need to go directly to Anne.
I’m simply a very happy customer who loves using her colorants in my soap—and I’m always glad to share which botanicals I used to create a particular color.
Membership & Subscription Help
Can I cancel my subscription? Can I access content after I cancel?
Yes. You can cancel your membership from the My Subscription tab in your Soapy Friends account. Canceling stops future automatic renewals, and you will continue to have access through the end of the membership period you have already paid for. After that date, access to membership content will end, but anything you purchased separately with lifetime access will remain in My Courses and Downloads.
See the Account Access and Membership Management Walkthrough for illustrated instructions.
Once you’re ready to join back in with all of our soapy fun, you can always sign back up as a new member!
Can I switch between membership plans?
Yes. From your account dashboard, open My Subscription and select Switch Plans. Choose your new membership level, click Switch Subscription, and complete checkout.
When upgrading, the amount due today is generally the prorated difference between your current plan and your new plan. The system may label this amount as a “sign-up fee,” but it is just the balance due to upgrade your current subscription at the prorated amount.
See the Account Access and Membership Management Walkthrough for screenshots and complete instructions.
How long does a membership last?
Soapy Friends memberships continue on a month-to-month basis until you cancel.
Your membership renews monthly based on the date you originally joined. You do not have to commit to a long-term contract, and you can manage or cancel your membership at any time from the My Subscription tab in your account.
What is the difference between “lifetime access” and “membership access”?
When you purchase lifetime access to a course or resource, it remains available through your Soapy Friends account without an active membership.
Your lifetime-access purchase includes the lessons, videos, and downloadable resources associated with that course. You can return to it whenever you need a refresher, even if you are no longer a member.
Membership access gives you access to the courses, classes, and resources included with your current membership level for the duration of your active membership.
Members may also purchase lifetime access to individual courses. Those separately purchased courses will remain in My Courses and Downloads even if the membership is later canceled.
How do I access member exclusive content?
Log in to your Soapy Friends account and click Open Your Member Library in the Account Access banner. The Member Library contains the courses included with your membership, current and upcoming live classes, and other content exclusive to your membership level.
Note: the My Courses and Downloads tab shows all courses and downloads associated with your account, but it does not display member-exclusive items such as upcoming live classes.
How will I know when there is new member content to enjoy?
First, be sure you’re signed up for Soapy Friends emails. Subscribed members receive an email when new live streams are planned or new recipes are ready for you to enjoy. Member exclusive content can always be accessed from your Member Library via the “my account” page.
How often is new member content added, and how long can I access it?
Soapy Friends members receive a new quarterly topic, including at least one live All-Members Zoom session each quarter. Additional bonus classes, resources, or special events may also be added throughout the year in response to special requests or occasions.
Membership quarters follow the calendar year:
Quarter 1: January through March
Quarter 2: April through June
Quarter 3: July through September
Quarter 4: October through December
All active members receive access to the current quarter’s courses, classes, and member resources throughout that quarter.
Best Friends’ Club members receive additional exclusive courses, content, updates, and Afterparties throughout the year. They also have access to the complete archive of past members-exclusive content, including content from previous quarters.
This means Basic and Plus members can enjoy everything included in the current quarter, while Best Friends’ Club members can also explore and revisit content from earlier quarters.